HiCare
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Privacy Policy

Last updated: December 2025

This policy is subject to regular review. Please check back periodically for updates. For the most current version or any questions, please contact us.

1. Introduction

At HiCare, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

By using the Platform, you agree to the collection and use of your information as described in this policy.

2. Data We Collect

We may collect the following types of personal data:

### Identification Data

  • Name, date of birth, gender
  • Contact details (email, phone number)

### Health Data

  • Medical history
  • Health conditions
  • Prescribed medications
  • Other health-related information

### Usage Data

  • Information about how you use the Platform
  • Device information
  • IP address
  • Browser type
  • Session data

### Payment Information

  • Payment details related to services provided (if applicable)

3. How We Use Your Data

We use your personal data for the following purposes:

### Providing Services

To enable you to consult with medical professionals and receive healthcare-related services.

### Account Management

To create and manage your user account, including authentication and communication with you.

### Customer Support

To respond to inquiries, complaints, or feedback.

### Legal Compliance

To comply with legal obligations, including maintaining medical records, complying with regulatory requirements, and fulfilling government requests.

### Improving Services

To analyze trends and improve the functionality and user experience of the Platform.

### Marketing

With your consent, we may send you information about updates or offers related to our services.

4. Sharing Your Data

We will not share your personal data with third parties except in the following circumstances:

### Medical Professionals

We may share your information with licensed medical professionals to facilitate consultations, prescriptions, and treatment plans.

### Service Providers

Third-party companies that provide services to us (such as hosting, payment processing, and customer support) may have access to your data, but only to the extent necessary to perform their services.

### Legal and Regulatory Compliance

We may disclose your data to comply with legal obligations, regulatory requirements, or to respond to lawful requests from public authorities.

### With Your Consent

We may share your data with third parties if you explicitly consent to such sharing.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically, medical records and relevant health information will be kept for the duration required by healthcare laws and regulations in the UK.

6. Your Rights

You have the following rights regarding your personal data:

### Right to Access

You can request a copy of the personal data we hold about you.

### Right to Rectification

You can request correction of inaccurate or incomplete data.

### Right to Erasure

You can request that we delete your personal data, subject to certain legal exceptions.

### Right to Restriction

You can request that we limit the processing of your data under certain circumstances.

### Right to Data Portability

You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.

### Right to Object

You can object to the processing of your personal data for specific purposes, including direct marketing.

### Right to Withdraw Consent

If you have given consent for the processing of your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encrypting data
  • Securing communication channels
  • Restricting access to authorized personnel only

8. Transfers of Data

If we transfer your personal data outside the UK or the European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Cookies

We use cookies and similar technologies to enhance your user experience, analyse usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

**Email:** hello@hicare.uk.com

**Address:** 1 Lexham Gardens, London, United Kingdom, W8 5JL

Have questions about this policy?

Contact Us